I know, its just for charging. I had been working on troubleshooting with support ( swapped power supplies with the other Flex and tried my Samsung fast charge adapter) but after the GFCI fault I exchanged it for a new one at Best Buy just to be safe.The battery can take a few minutes to update.I currently have ticket opened with Tech Support, but I wanted to see. My Canary Flex is currently plugged in to a power source yet it doesn’t appear that the battery is charging (according to the Canary App).
This morning, a full 24 hours later, I have a full charge on one camera, the second is only at around 80%. For the fastest charge, I’d recommend switching your Canary Flex into private so it stops … Did that, worked once and doesn’t work anymore. I have read through the various support articles and confirmed that it is in “Private” mode as well as that the cable and power are connected. Check for loose cables One of the most common issues users have with charging is that a connector comes loose. Nothing seems to work. A couple questions to help eliminate our variables:Let me know if I can answer any other questions.Hi Pete, Thanks for your prompt response, regards to your questions I have included my answers below…Maybe your Flex is in a place where the sun moved and casts shadows and is triggering the IR many times during the day?CHARGED FOR 12 Hours and still showing low battery!
I assumed this was a battery protection feature as both my Alienware laptop and ASUS ultrabook do this to extend the life of lithium battery. Their latest recommendation is to set it to private mode, which I’ve done many times, but no change. Why won't my Canary change its Wi-Fi connection? I thought it may have been the USB cables or adapters but this is hit and miss. HELP!I went ahead and merged your post in with an existing thread on this issue.Mine is taking forever to charge and then it just died this morning while plugged in. Why is my Canary Pro Beeping? So, I left the lead cord off, plugged it in and wala, its started charging right away ( the lead cord is new) it took about 9 hours to charge. Canary Flex requires greater than 4.4V at the cable end while drawing 1.5A. I love the system, but these power issues are not good. location is indoorAs for your second question, there isn’t an option to display a percentage for the battery at this time.I had the same issue until I contacted support and they also recommended turning it to private. I’m not entirely convinced that’s the issue. Anyone else having this issue?So far, this has worked to preserve the battery life of one of the two units. Hope this isn’t a fair weather camera. I haven’t heard from support anymore…Let us know if you’re still having trouble after trying this!Your best bet is going to continue to talk to support directly. I placed them in private mode. I’d give it a few hours on the charger as well before looking for a change in the battery level.Thank you for the quick response. Canary Flex’s battery capacity is little bit more than two times that of the Samsung Galaxy S7 or iPhone 7 Plus.Let me know and we can investigate further.In addition to environmental conditions (i.e. We’re still working out what’s causing the drain on the other one. Tried contacting support who recommended I change chargers. This will allow it to devote its full resources to charging the battery. (Android) Why won't my Canary change its Wi-Fi connection? It’s odd that your device is having this issue, but the best way to resolve is going to be to file a new ticket and reference the old one.Please let me know if you have any additional questions or concerns.I am also having issues charging both my flex cameras. The response time for that form of interaction hasn’t been good at all. I am also not convinced the application is reporting the correct battery status either. I have had these since January, and I have tired charging them while powered down, and in private mode and it either takes a 48 hour period to charge or I cannot get a full charge at all.