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Plus I love the bike.Except for the premature joy after receiving an e-mail with earlier delivery, which was not true, the bike was delivered on time and in order.Great bike, great service quick deliveryVery nice e-bike (grand canyon on wmn) . For the time beeing it looks very good!My family has purchased 5 canyons. And besides... the bike is a blast!

The service and delivery has been excellent. Get In Touch TEL: +44 (0) 28 9084 1917 FAX: +44 (0) 28 9084 4528 OFFICE HOURS: MON-THURS: 08:00 – 16:30 FRI: 08:00 – 15:30 ADDRESS: 4 Mallusk Road, Newtownabbey, County Antrim, BT36 4PR, Northern Ireland, UK Registered in Northern Ireland Company Reg. Shipping and the while purchase process was slick and efficient can’t rave about Canyon enough. Great shopping experience. My bike a Grail SLX has been everything I expected and puts a huge smile on my face every day I ride it.Good range of bikes and sizes, updates on progress of order and delivered slightly sooner than estimated. It was not easy to join the customer service team by phone (40min wait ..tried several times). While not all reviews are 5 Star, I can thoroughly recommend my Spectral 8.0 with Fox shock and fork and Shimano components it really is an unbeatable combo. I did receive an apology and a T-shirt is being sent me.

As a result there is a chip in the chainstay and damage to the rear mech. Would recommend.An excellent company to deal with the whole ordering process was easy and clear. Went on and ordered the right size. Nice work!! Also, the assembly manual was a bit too generic and the bike parts differed a bit from what the manual described. They wanted to force me to pay with a credit card and not use paypal, if I wanted to pay with paypal they would charge me for shipping. I contacted the Canyon maintenance team here in uk and they were fantastic, they arranged pickup and sorted it out and I had it back perfect within 4 days. Absolutely pointless. Canyon having just been voted brand of the year by the readers of a German mountain bike magazine, one of the criteria being customer service. When I called about this, I was told it was a misprint and Canyon can't send me the light. The online chat was painful..after a 90 min queue, the chat finally began , only to be timed out while the customer service sought the reply. Posted 6 years ago apinkone Reply. Boost mode is wicked!. I daresay the lack of phone/online support staff was due to the difficult and abnormal circumstances posed by the covid-19 pandemic.

There was minor contact between my heel and the seat stay but this resulted in a catastrophic failure of the back end of the bike. I can’t recommend Canyon enough and the bike is a fantastic bit of kit.Ordered the wrong size, sent it back, they took the bike and gave a full refund, no questions asked.

(Spectral :ON8)Great value. An easy 15 out of 10. !I bought a Spectral ON in June.Having ridden mountain bikes for many years I was pushed into buying one when all my mates got ebikes.The bike arrived earlier than stated.Very happy with it the spec was brilliant and it rides amazing both climbing and downhill with its 29 front and 27.5 rear wheels.Anyone looking for an ebike please look at a canyon.This bike has now replaced all my other bikes except my roady.Thanks Canyon.The bike is great but I have two comments. The bike box was an absolute pleasure to receive and easy to assemble. I bought 3 bikes from them and I am extremely satisfied with the services offered.I bought a e bike that came quickly from Germany and was just what I wanted, however unfortunately it came and the Fazua Battery was set too sensitive so it was changing to different levels of support on it own. Share. Canyon has horrible customer service and warranty service. Definitely recommend an E-Mountain bike!so far so good. The wheels were loose and some parts of the bike had not been wrapped in protective material. Will buy again.Excellent service and replacement of my cracked frame within a week. All have been delivered in excellent condition and on time they have all worked perfectly From the box when assembled.

ZERO!! Even when the wrong item was ordered the returns and repayment process was spot on. You've already flagged this Gregg 3 reviews.

Having said that, I am reasonably experienced with bicycles in general...They offered me free shipping and then they want to charge me $ 150 for shipping. After this conversation, my payment method did not matter, they did not want to give me free shipping and forced me to pay the second day. Great bike. Says it expires on 15 April and only available on full price items. I have had only one warranty issue which was with a carbon wheel on one of the road bikes, this was dealt by email and photographs and an immediate exchange was done no quibble Even though this was a component supplied to Canyon....My experience with Canyon has been 100% the service has gone beyond my expectation and value for money is excellent when comparing like for like with other manufacturers. Spent $3,300 to receive a bike with a flat rear tube and the components are defective but no help from Canyon bikes customer service. More and more UK cyclists have been taking an interest in Canyon bikes over the last year including myself, so this is a logical move. Super happy with the weight or lack of when the terrain get steeper.