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Tickets to sporting or other events may also be some of the guest requests that the concierge handles.The most important skill needed in order to be a concierge is communication. The concierge has a wide range of resources available to guests. They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. Concierge Job Description What is a Concierge?

They often have a high school diploma and learn on the job. Knows all essential aspects of our resort or hotel operations. As a concierge, you act as the personal assistant for guests at a hotel. Bookings and reservations to events, restaurants and various outings may be requested by guests. A concierge's responsibilities will vary based on the level of service provided by their employer. Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you.A concierge serves as a personal assistant for hotel guests. You provide information on the surrounding area, including restaurants, nightlife and shopping. The concierge should be knowledgeable about the company and what it offers to guests. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests.

They advise guests on all aspects of their stay and are generally very educated about the surrounding area. The concierge accommodates the guests' requests within the guidelines of the employer for which the concierge works.
Concierges act as the first point of contact between guests and an organization. Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge.Research what it takes to become a concierge.
What is a Concierge? You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance.A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. You must be able to multitask and prioritize. In addition, he or she is familiar with local businesses, venues and special events and listens to the requests made by guests, offering solutions or recommendations tailored to their needs.Being a concierge can be an exciting and challenging position. Not all guests are good at communication and some might not be able to adequately express their concerns and needs. Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. Hotel Concierge responsibilities include: Welcoming customers upon entrance and confirm reservations; Acting as the point of reference for guests who need assistance or information; Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel; Job brief Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary.

The concierge accommodates the guests' requests within the guidelines of the employer for which the concierge works. A great job description starts with a compelling summary of the position and its role within your company.

Regardless of information available through technology, many people prefer the personal touch of a concierge being available. Concierges focus on helping guests save time and ensuring that things are as … Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. Concierge job summary. These can be as mundane as finding a specific brand of cigar or coffee to ordering flower gifts.

All rights reserved.Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. If you enjoy helping people and you have a knack for getting things done, this can be an excellent career choice.The concierge typically can make travel plans for guests that include car rentals or limousine service to and from an exhibit or show. Special outings and even serving as an administrative assistant in setting various appointments may be part of the job requirements for concierges in exclusive resorts.While completing post-secondary training in the hospitality and tourism industry may help prepare an individual for this type of job, formal training is not necessary.

Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. Check out the table below to learn about the skills and education required for a career in this field:© Copyright 2003-2020 Learn.org.