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The JCPenney credit card is provided through Synchrony Bank and powered by MasterCard. Contact JCPenney Credit Services (back to top) by phone: For U.S. cardholders, call 1-800-527-4403 for internet support (or 011-800-527-4403 for residents of Mexico) and 1-800-542-0800 for general inquiries, during the following hours of operation: Your JCPenney Credit Card or JCPenney Mastercard® is issued by Synchrony Bank. Customers can now manage their credit card accounts online through the upgraded site which aims to provide ease of service. ONLINE CREDIT SERVICES WEB SITE USAGE AGREEMENT PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE.

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