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Rihanna’s primary mission is to encourage women to be unapologetically them and to embrace their individuality. There’s also no guest checkout option, forcing shoppers to create an account to make a purchase.Savage x Fenty, the lingerie line by singer Rihanna, is quite good at signing shoppers up for a $50-per-month “Xtra VIP” membership on its e-commerce site. I went back to the Savage X website, which is absolutely covered with deals labeled “New VIP Offer,” and new arrivals that are VIP-only. You can come back and shop anytime even when you ‘Skip the Month’. With offerings ranging from everyday basics to more provocative pieces—Savage X Fenty is lingerie for everyone. "You do end up getting the money back as store credit, but that's all it is, store credit, which is the company's way of ensuring you purchase items regularly."While the lingerie had a clear price listed next to its photo in our shopping cart, the monthly membership did not.We chose a camisole that retails for $34, though VIP members can get an $8 discount and buy it for $26.Vox has now reported that some people signed up for the monthly membership to receive discounts like the one listed above, though they did so without knowing they'd be charged monthly. "I was a little rude to the woman on the phone, as she just wouldn't cancel it and was clearly working from a script."Like what you see here? “I NEVER would’ve knowingly signed up for it, I don’t even have any idea what I’m paying for. At the bottom of the banner, Savage X Fenty states that customers who do not shop or skip their monthly membership will be charged $49.95 for a store credit.While we were able to remove the membership from our shopping cart, the Savage X Fenty website continued to promote the discount, encouraging us to add it back to our shopping cart.Bray said she eventually tried to cancel her membership, but faced difficulty from the brand."I find myself buying items every couple months, mostly because I forget to skip the month," Mark said.A banner on the side of our shopping cart explained that we'd be saving $8 by applying for the membership, which provides "access to members-only sales and limited-edition pieces."Despite Savage X Fenty advertising its VIP program across its website, Vox reports that some customers have not noticed the membership charge on their bank statements until weeks or months after making their first purchases, leading many people to spend hundreds of dollars on the site without realizing it.Upon adding the "CLF Jersey Cami" to our cart, the garment's price changed from $34 to $26. There is no limit. ... “Shop, or log into your account to ‘Skip the Month’ by the 5th of each month and you won’t be charged. Savage X Fenty is a lingerie line founded by Lavender Lingerie, LLC and world-famed singer, Rihanna.
Shop FENTY.com official site. You'll continue to enjoy all of our perks, including our VIP-only deals and sales. A second item, which we did not intentionally add, was also included in our cart: a "Savage X Monthly Membership.""I think the charge is deceptive and not clearly stated," Bray told Insider. Our monthly Xtra VIP Membership program fee is nonrefundable and there are no refunds for partially used credits.No, your VIP Member Credits will never expire. It’s not obvious to users that by not removing it, they’re agreeing to a recurring monthly charge. Any return or exchange should be sent back in the original, undamaged box and packaging, plus any accessories or extras that may have been included with the shipment. The Xtra VIP Membership is flexible. You can ‘Skip’ as many months as you like as an Xtra VIP Member.Exchanges are subject to size and style availability.
While complaints are a very small minority, as a new company, we are always looking for ways to listen and improve.” The representative declined to comment on whether the company might consider changing the way membership enrollment is automatically added to shopping carts.“Cool, I’ve actually been accidentally subscribed to a $50 monthly membership fee on Rihanna’s bra website for four months without knowing it,” a friend of The Goods tweeted recently.