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You can now return Amazon merchandise to Kohl’s locations while you’re there shopping.
Additionally, returned merchandise will be held off the sales floor for 48 hours. Returns … Customers are not asked to get out of their car.Kohl’s is continuing to take measures to prioritize a safer and healthier work environment for our associates while continuing to serve our customers. Customers can now visit their local Kohl’s store to return eligible Amazon items, without a box or label, for a free return. Kohl’s employees will reportedly wear masks and gloves and come back to work on a volunteer basis. Just how easy is it to return Amazon purchases at Kohl’s?
All associates working in our stores to fulfill and ship online orders and to provide Kohl’s Store Drive Up service are encouraged to practice social distancing and we are providing protective masks and gloves for their use.To find out which stores in your area are offering this service check Kohls.com.To further assist our customers, we will accept returns outside of the 180 day returns window for the first 30 days after our stores re-open. Just five simple steps!“The nationwide rollout of the Amazon Returns program is our single biggest initiative of the year,” said Michelle Gass, Kohl’s chief executive officer. Kohl’s will accept eligible Amazon returns at reopened stores. “Our top strategic priority is driving traffic, and this transformational program does just that. Kohl’s packages and sends returned items to Amazon returns centers on behalf of customers. We will also accept returns outside of the 30 day returns window for electronics for the first 30 days after our stores re-open. We have also moved the Amazon Returns desk to a separate area and have processes in …
If you’d like to change the person who will pick up your order after your order has been placed, simply go to the Manage Order page in your Account History or click Manage Order from the notification email.Kohl’s recently announced its plans to begin reopening stores this month, following applicable local guidelines and health information. Kohl’s is still accepting returns, including Amazon returns. Amazon Returns at Kohl’s is now available at our more than 1,100 stores nationwide. In preparation for reopening, the company has made significant enhancements to the store environment and operations to prioritize the health and safety of Kohl’s customers and associates. For the health and safety of our associates, we have made adjustments to the returns process to minimize contact with merchandise.